Privacy Policy

Property Consultancy Services Ltd

Last updated: 22 July 2026

1. Who we are

Property Consultancy Services Ltd (“we”, “us”, “our”) is a property advisory firm providing valuation, leasehold reform, expert witness, landlord and tenant, and building surveying services.

• Company name: Property Consultancy Services Ltd
• Company number: 15556851 (registered in England and Wales)
• Registered office: 4th Floor, 49 St James’s Street, London SW1A 1AH
• Email: [email protected]
• Telephone: 07808 161 463

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Property Consultancy Services Ltd is the data controller of the personal data you provide to us through this website or in the course of our professional engagements.

2. The information we collect

We may collect and process the following personal data:

• Contact details — your name, email address, telephone number and postal address, provided when you contact us by email, telephone or through this website.
• Enquiry and instruction details — information you provide about your property, your circumstances and the services you require. Depending on the nature of the instruction (for example probate, matrimonial or tax valuations), this may include sensitive personal or financial information.
• Client engagement records — correspondence, reports, valuations, file notes and other documents created in the course of providing our services.
• Identity verification information — where required for anti-money laundering or client due diligence purposes, copies of identity documents and proof of address.
• Technical data — if this website uses analytics or similar tools, limited technical information such as IP address, browser type and pages visited may be collected. See section 8 (Cookies).

We do not knowingly collect personal data from children, and our services are not directed at them.

3. How we use your information and our lawful bases

We use your personal data for the following purposes:

We do not use your personal data for automated decision-making or profiling, and we do not send marketing communications without your consent.

4. Who we share your information with

We treat all client matters as confidential. We may share your personal data only where necessary with:

• Professional advisers and counterparties involved in your matter — for example your solicitor, accountant, lender or other advisers, where required to carry out your instruction.
• Courts and tribunals — where we are instructed to provide expert witness evidence or tribunal representation.
• Regulators and public authorities — including the Royal Institution of Chartered Surveyors (RICS), HMRC or law enforcement, where we are legally required to do so.
• Service providers — such as IT, email hosting and website providers who process data on our behalf under appropriate contractual safeguards.
• Insurers and legal advisers — where necessary in connection with professional indemnity or legal claims.

We do not sell your personal data to any third party.

5. International transfers

Your personal data is stored and processed in the United Kingdom or the European Economic Area wherever possible. If any of our service providers process data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.

6. How long we keep your information

We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet our legal, regulatory and professional obligations:

• Client files, valuations and reports — typically retained for a minimum of 15 years from completion of the instruction, reflecting limitation periods applicable to professional work and RICS guidance.
• Anti-money laundering records — retained for 5 years after the end of the business relationship, as required by law.
• General enquiries that do not lead to an engagement — typically retained for no more than 12 months.

When personal data is no longer required, it is securely deleted or destroyed.

7. How we protect your information

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Access to client information is restricted to those who need it to carry out your instruction, and our electronic systems are protected by appropriate security controls.

8. Cookies

This website may use a small number of cookies or similar technologies that are necessary for the site to function, and, where enabled, analytics cookies to help us understand how visitors use the site. Where analytics or other non-essential cookies are used, they are only set with your consent, which you can withdraw at any time via your browser settings or the site’s cookie controls.

9. Your rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Access — to request a copy of the personal data we hold about you.
• Rectification — to have inaccurate or incomplete data corrected.
• Erasure — to request deletion of your data in certain circumstances.
• Restriction — to request that we limit the processing of your data in certain circumstances.
• Objection — to object to processing based on our legitimate interests.
• Portability — to receive certain data in a structured, commonly used, machine-readable format.
• Withdrawal of consent — where processing is based on consent, to withdraw that consent at any time.

Some of these rights are subject to exemptions — for example, we may be required to retain records to comply with legal or regulatory obligations. To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

10. Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance at [email protected] so that we can try to resolve the matter.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Telephone: 0303 123 1113 Website: ico.org.uk

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with a revised “Last updated” date. Please review this page periodically to stay informed about how we protect your information.

12. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Property Consultancy Services Ltd 4th Floor, 49 St James’s Street, London SW1A 1AH Email: [email protected] Telephone: 07808 161 463